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Policies

 

Hi! This is our privacy policy and, if you landed here, it means that you want to learn how we process your personal data at Mini & Me Clothing / info@minixme.com and how we protect your privacy. We won’t let you down!

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@minixme.com by updating your details via your account on our website.

Essential information we collect

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do that in order to:

● remember who you are after you log in so that you do not need to authenticate at each click; ● monitor if our website is running with the high performance we are dedicated to providing; ● let you browse between products without having to start back from the home page at each click; ● remember if you put something in your shopping cart before you decide to checkout; and ● control that your data is processed securely.

We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites uses. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.

Order information you expressly provide

If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalise your purchase with the payment.

Partial Purchases

If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.

Reviews

If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.

Personalisation

We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalised experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block.

Please see our cookie policy for further information.

Other uses of personal data

If you have signed up to our marketing emails, your email address, name or other marketing data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.

How do we process your information?

We use an external provider to run our store, Shopify. Shopify is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.

Through Shopify, we also use other, highly specialised external providers to provide the most competitive services. For example:

● Payment: ​Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information. We use payment provides, Apple Pay and PayPal.

● Shipping: ​We integrate with a number of shipping companies to fulfill your orders including Royal Mail

● Email Marketing: We integrate with Mailchimp for our email marketing providing you with the latest news updates with a simple and easy way to unsubscribe if necessary. Having trouble unsubscribing? Contact us at

info@minixme.com
and we will be happy to help.

Partnering with highly specialised external companies allows us to focus on what we do best: selling great products.

How can you control your personal data?

If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help.

How long do we keep your data?

We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.

Who can you reach out to for privacy matters?

You can contact our Data Privacy Leader: info@minixme.com

Do you need to lodge a complaint?

If you have any privacy complaint, you have the right to lodge a complaint. Please contact

info@minixme.com

Any update?

If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website under our policy section.

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Mini & Me Clothing (‘us’, ‘we’, or ‘our’) operates https://www.minixme.com/ (the ‘Site’). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. This Privacy Notice provides details of the personal data we collect from you, what we do with it, how you might access it and who it might be shared with.  This notice should be read in conjunction with our Cookie Policy
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What we do with your personal data -
We process personal data only for the purpose for which they are collected. The purpose is dependent on whether you use only our website, or additionally, our services. If you use our services you are required to register and we collect your personal data. We use this personal data for the provision of the service or the performance of the contract. We may use your personal data for other similar purposes, including marketing and communications, but that will only occur in the case we have your consent or another legal justification for doing so.
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Customers / Clients
From our Customers / Clients we process and retain personal data for the following purposes and periods, with the applicable legal basis.
Processing purpose(s)
Communications, marketing and intelligence
Contact management
Customer support
Service delivery
Legal basis for Processing Purpose(s) outlined above
Steps are required prior to a contract with the data subject
Steps are required prior to a contract with the data subject
We have the data subject’s consent
We have the data subject’s consent
Retention period for Processing Purpose(s) outlined above: Until consent withdrawn
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Suppliers
From our Suppliers we process and retain personal data for the following purposes and periods, with the applicable legal basis.
Processing purpose(s): Supplier Management
Legal basis: Steps are required prior to a contract with the data subject
Retention period: Until consent withdrawn
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What personal data do we collect?
The personal data we collect depends on whether you just visit our website or use our services. If you visit our website, you do not need to provide us with any personal data. However, your browser transmits some data automatically, such as the date and time of retrieval of one of our web pages, your browser type and settings, your operating system, the last web page you visited, the data transmitted and the access status, and your IP address. If you use our services, personal data is required to fulfill the requirements of a contractual or service relationship, which may exist between you and our organization. We collect:
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Data subject type: Customers / Clients
Processing purpose(s): Communications, marketing and intelligence, Contact management, Customer support
Personal data type: Email, Social Networks, Location Information, Name, Telephone contact details
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Data subject type: Suppliers
Processing purpose(s): Supplier Management, Contact management, Customer support
Personal data type: Email, Social Networks, Location Information, Name, Telephone contact details
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We collect your personal data from the following indirect sources
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Data subject type: Customers / Clients
Personal data type(s): Email, Social Networks, Location Information, Name, Telephone contact details
Indirect source(s): Company websites, Company social media
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Data subject type: Suppliers
Personal data type(s): Email, Social Networks, Location Information, Name, Telephone contact details
Indirect source(s): Company websites, Company social media
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Should we intend to use the information for any further purpose, we will always inform you beforehand. Where we collect the personal data of children, we will always seek the consent of a parent or legal guardian.
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How do we look after personal data
We limit the amount of personal data collected only to what is fit for the purpose, as described above. We restrict, secure and control all of our information assets against unauthorised access, damage, loss or destruction; whether physical or electronic. We retain personal data only for as long as is described above, to respond to your requests, or longer if required by law. If we retain your personal data for historical or statistical purposes we ensure that the personal data cannot be used further. While in our possession, together with your assistance, we try to maintain the accuracy of your personal data.
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How can you access your personal data?
You have the right to request access to any of your personal data we may hold. If any of that information is incorrect, you may request that we correct it. If we are improperly using your information, you may request that we stop using it or even delete it completely.  If you would like to make a request to see what personal data of yours we might hold, you may make a request from our company website. Where you have previously given your consent to process your personal data, you also have the right to request that we port or transfer your personal data to a different service provider or to yourself, if you so wish. Where it may have been necessary to get your consent to use your personal data, at any moment, you have the right to withdraw that consent. If you withdraw your consent, we will cease using your personal data without affecting the lawfulness of processing based on consent before your withdrawal.
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